Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, email service@haertya.com.

Please provide:

• Your order number;
• The name or description of the product you wish to return;
• The reason for the return;
• Relevant photographs or videos where appropriate;
• Photographs of the exterior packaging and shipping label for a damaged, incomplete, or incorrect order.

Customer support will review your request and provide the appropriate instructions if the return is approved.

To be eligible for return, an item must generally be unused, in its original condition, and returned with the original packaging, included accessories, and components where applicable.

We may request reasonable information or evidence to verify the order and assess whether the item meets the return conditions.

Kitchen, bath, and everyday household goods can have reasonable variations in color, finish, texture, dimensions, packaging, or material appearance. These variations may result from normal production, material characteristics, lighting, and device-display settings.

Minor variations that do not affect normal product use are not automatically considered defects.

Do not automatically send returns to the business address shown on this website. The registered business address is not necessarily the return facility.

After approval, customer support will provide the appropriate return address and instructions. Returns sent without authorization, to the wrong address, or without the required return information may not be accepted or may experience delays.

The following items may not be eligible for return unless required by applicable law:

• Used, damaged, altered, incomplete, or improperly packaged items;
• Items returned without the original included components where applicable;
• Personalized, custom-made, final-sale, clearance, or non-returnable promotional items;
• Items that cannot be resold for hygiene, safety, or product-integrity reasons after opening or use;
• Gift cards, where offered.

If an order arrives damaged, defective, incorrect, or incomplete, contact us promptly and provide the information requested in the “Starting a Return Request” section.

Once the issue is reviewed and confirmed, we will provide an appropriate solution, which may include a replacement, reshipment, refund, or return arrangement where applicable.

Return-shipping responsibility depends on the reason for return and the outcome of the review. If a confirmed issue is attributable to us, an appropriate return solution will be provided. For other approved returns, the customer may be responsible for return shipping costs unless applicable law requires otherwise.

Please follow the return instructions provided by customer support and package the approved item securely. We recommend keeping the return-shipment receipt and tracking information until the return has been received and processed.

Returned products are inspected after arrival at the authorized return facility. If a refund is approved, processing generally begins after inspection.

Approved refunds are generally processed within 5-10 business days after approval. Processing time after that may vary depending on your bank, card issuer, or payment provider.

Approved refunds are issued to the original payment method used for the order unless another method is required by law or specifically agreed by customer support. We cannot guarantee the time it takes your bank or payment provider to post the refunded amount.

Exchange availability depends on stock and the specific item. If an exchange is available, customer support will provide the appropriate instructions. In some cases, an approved return and a new order may be the available option.

If you need to cancel an order, contact us as soon as possible. We will try to assist if the order has not entered processing or shipment. Once processing or dispatch has begun, cancellation may no longer be possible.

Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law. Where local law provides rights that differ from this policy, those mandatory rights continue to apply.