Haertya™ · Customer Care
Contact Us
We are here to help with product questions, orders, delivery, returns, and other customer-support needs.
How can we help?
Contact the Haertya™ customer-support team for assistance with kitchen, bath, and everyday household products, existing orders, payment, shipping, tracking, returns, or refunds.
Questions about an existing order
Please include your order number and the email address used during checkout. This helps our team locate and review your order more efficiently.
Damaged, incorrect, or missing items
If an item arrives damaged, defective, incomplete, or substantially different from its product description, please contact us promptly so we can review the issue.
Before returning an item
Please do not automatically send merchandise to the business address shown below. Contact support first; approved return requests receive the appropriate return instructions and return address.
When to expect a reply
We aim to respond to customer inquiries within 24 hours. Requests involving a carrier, payment provider, warehouse, or return facility may require additional review time.
For Order Support
For the fastest review, please provide the following when it applies:
- Your order number;
- The email address used when placing the order;
- A clear description of the question or issue;
- Relevant photos or videos for damaged, incorrect, or incomplete items;
- A photo of the shipping label and outer packaging, when delivery damage is involved.
After review, we will provide the appropriate next step, which may include a replacement, reshipment, refund, or approved return solution where applicable.
Product Variations
Minor variations in color, texture, dimensions, finish, packaging, or surface details may occur due to materials, production batches, lighting, device-display settings, or normal manufacturing tolerances. These minor variations are not automatically considered defects.
Contact Information
Email: service@haertya.com
Phone: +86 134 1868 4915
Customer Service Hours: 8:00 AM - 10:00 PM Daily
Business Information
- Brand Name
- Haertya™
- Legal Company Name
- Taiyuan Xingyuhang Technology Co., Ltd.
- Owner
- Li Yuxin
- Website
- haertya.com
- Business Address
- Room 0201, Floor 2, Unit 1, Building 11, No. 29 Anning Street, Wanbailin District, Taiyuan City, Shanxi Province, China
- Customer Support Email
- service@haertya.com
- Customer Support Phone
- +86 134 1868 4915
- Customer Service Hours
- 8:00 AM - 10:00 PM Daily